Working with Reval

Expertise for Customer Success

Comprehensive Services for Customer Success

Reval has implemented an organization dedicated to customer success. We continuously invest in our people and technology to improve the customer experience, helping clients drive innovation and value for better Treasury and Risk Management (TRM).

Working closely with Reval's implementation specialists, our customer success, client support and account management teams engage with clients to ensure they are getting the most value out of the Reval Cloud Platform. Our product managers align client needs and regulatory requirements with Reval's product road map to deliver a future-proof offering.

Reval's Customer Success Team

Spread across Reval's offices around the world, our customer success team works closely with each client to establish long-term relationships that help maximize ROI.

Account Manager

"Let's talk about your treasury team's overall goals."

Professional Services

"Let's implement the solution that best fits your needs."

Client Support

"Reach out to me if you need help. I will find a timely and effective solution."

Community

"I want to learn more from my peers around the world."

Customer Success Manager

"I am ‘your voice’ within Reval. Let's maximize the ROI of your technology investment together."

A Continuous Conversation

Reval's Client Engagement Model

As solution-oriented advocates, our customer success organization follows a systematic approach to foster a productive dialogue with all of our clients. Reval's client engagement model includes:

Value Reviews

Assess and quantify the value clients receive from our services.

Process Reviews

Discuss workflows and product enhancements to optimize the use of Reval's capabilities.

Business Reviews

Discuss initiatives to increase the value clients get from their partnership with Reval.

Renewal Discussions

Review existing capabilities and new technology investments.

Client Testimonials on Reval's Service Organization

"Reval's cloud-based offering will get us to where we want to be faster, and for the long term."

- Guy Morgan, Treasurer, Export Finance and Insurance Corporation (Efic)

"We know that we have the right tools and the right strategic partner to move forward with confidence."

- Peter Moore, Assistant Director Corporate Finance at Circle Housing Group

"The list of top corporates that are Reval’s clients is a reflection of the company’s quality of service and product."

- Michael Kang, Assistant Treasurer at Investa Office

"Given our scale and strong business growth we needed a global partner, which we found in Reval’s solid cash management capabilities and its expert team."

- Kazuhiro Tsutsumi, Managing Director, Global Treasurer and CFO Japan at Global Logistic Properties

Customer Success Stories

Reval's Global Client Community

Reval has more than 650 clients around the world.

Find out more about Reval's client community and how companies from different industries, geographies and company sizes gain value from the Reval Cloud Platform.

2016-08-17